GW holiday notice
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Thank you for your continued patronage.
Our store will be closed during the following period.
Orders can be placed 24 hours a day even during the closed period, but product shipments and responses to inquiries will be handled sequentially from Wednesday, May 7, 2025.
We apologize for any inconvenience this may cause and appreciate your understanding.
■Golden Week Holiday Closure
|
Closure Period |
|
Saturday, April 26, 2025 - Tuesday, May 6, 2025 |
■Inquiries
|
Inquiry Receipt Date |
Response Date |
|
Until 12:00 PM on Friday, April 25, 2025 |
Friday, April 25, 2025 |
|
After 12:00 PM on Friday, April 25, 2025 |
From Wednesday, May 7, 2025 onwards |
■Shipping of Regular Products
|
Shipping Date |
Payment Method |
Order Deadline (for in-stock products) |
|
Shipped by Friday, April 25, 2025 |
Credit Card |
Orders placed until |
|
Bank Transfer |
Payment confirmed by 10:00 AM on Friday, April 25, 2025 |
|
|
From Wednesday, May 7, 2025 onwards |
- |
Orders/Bank transfers after the above dates |
■Shipping of Subscription Courses
If your next delivery date is between Saturday, April 26, 2025, and Wednesday, May 7, 2025, delivery will take longer than usual.
|
Next Delivery Date |
Shipping Date |
|
Saturday, April 26, 2025 |
Friday, April 25, 2025 |
|
From Sunday, April 27, 2025 onwards |
From Wednesday, May 7, 2025 onwards |
*You can change your delivery date up to 5 days before the next scheduled delivery date from your My Account page. If you wish to change your delivery date during the holiday period, please complete the procedure as soon as possible.
■Shipping Status
[Notice]
*Before and after holiday closures, there may be delivery delays due to bad weather, traffic congestion, or restrictions on air cargo capacity.
*If there is insufficient or incorrect information regarding your phone number or address, shipping may be delayed while we confirm the details.
*If you order multiple items simultaneously, they will be shipped once all items are available.
*For some remote islands and areas, it may not be possible to accommodate your requested delivery date and time.
*Please note that if there is a large volume of orders or inquiries, responses after the holiday period may take longer than usual.
*Please note that depending on the content of your inquiry, even if received before the holiday, the response may be provided after the holiday period.
[Regarding Bank Transfers]
*If you select bank transfer, product shipping arrangements will be made after we confirm payment.
Please make the transfer using the name of the person who placed the order.
*If we are unable to confirm a "bank transfer" payment by 10:00 AM on Friday, April 25, 2025,
shipping arrangements will be made after payment is confirmed, from Wednesday, May 7, 2025, onwards.